I just came back from a trip for wirk i europe and the hip flask that i ordered is terrible. The colours for the image should have been blue background with the bus and letters in yellow. This is not what i expected. Very very dissapointed.
The customer service for this company was so great. They had seen my previous complaint and called me within the hour to get a new keychain set to be mailed to me. Thank you guys!!!(: They really care about each and every customer
necklace itself? Darling, a 5
ability to personalize? a 5
price? very reasonable. a 5
difficulties w/ website? a 1
difficulties getting follow through on a problem? a 1
sad and disappointed.
(first two given to granddaughters were perfect…5’s.
Choice of colors? being able to pick gold, silver and rose gold for the three girls? a 5
On the website, I could NOT get the cursor to properly drag the “curlicue swish” to be properly sized under the words “You Are Loved”
The customer service person, or by lucky accident, did get one under the words in the final product… HOWEVER, the “leftover graphics” from the personalization page that was between the two halves got printed on the front and back as well.
This graphics error ruined it completely.
I have NO idea if I should reorder from scratch, hoping it turns out correctly.
I have NO idea if EngraveCo will put all the responsibility for the error on me, and give me no credit/break/discount. (that would be nice of them to do.)
Unsure as to my next step.
As the first two of the three were perfect, I’ll probably take my chances and try again for the niece.
Arieana (verified owner) –
Brice (verified owner) –
CARL HINZ (verified owner) –
Logo com out really nice could have be littke larger
Uploaded image(s):
Hazanne K. (verified owner) –
The Granddaughters loved them. I can’t wait to see their new products for Christmas.
PAUL DUNCAN (verified owner) –
I just came back from a trip for wirk i europe and the hip flask that i ordered is terrible. The colours for the image should have been blue background with the bus and letters in yellow. This is not what i expected. Very very dissapointed.
Uploaded image(s):
Brad t. (verified owner) –
Sergio Miranda (verified owner) –
Anita Smith (verified owner) –
Amanda (verified owner) –
The customer service for this company was so great. They had seen my previous complaint and called me within the hour to get a new keychain set to be mailed to me. Thank you guys!!!(: They really care about each and every customer
Hazanne K. (verified owner) –
necklace itself? Darling, a 5
ability to personalize? a 5
price? very reasonable. a 5
difficulties w/ website? a 1
difficulties getting follow through on a problem? a 1
sad and disappointed.
(first two given to granddaughters were perfect…5’s.
Choice of colors? being able to pick gold, silver and rose gold for the three girls? a 5
On the website, I could NOT get the cursor to properly drag the “curlicue swish” to be properly sized under the words “You Are Loved”
The customer service person, or by lucky accident, did get one under the words in the final product… HOWEVER, the “leftover graphics” from the personalization page that was between the two halves got printed on the front and back as well.
This graphics error ruined it completely.
I have NO idea if I should reorder from scratch, hoping it turns out correctly.
I have NO idea if EngraveCo will put all the responsibility for the error on me, and give me no credit/break/discount. (that would be nice of them to do.)
Unsure as to my next step.
As the first two of the three were perfect, I’ll probably take my chances and try again for the niece.
Uploaded image(s):